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After sales assistance refers to all the things you do after purchasing your product for the care and feeding of your valued clients. For any business, but especially for small businesses where every customer counts, this form of customer aftercare is important. After a sale is complete, it's not enough to say Thanks' or Let's keep in touch'. Long-term success is built on real and lasting relationships with clients.
Top-quality service after sales assistance is good for you and it's good for your client. They're naturally happier about it when you help them get the best out of your product or service. That makes it more likely that they will order again and tell the world, too.
One factor that always stands out is the efforts and the care good agents put in after the sales has been achieved. Mega Realty believes caring, supportive agents will always accept that he has to work harder after the sale than prior to it. "This is because he will see himself as part of the seller's and buyer's teams if he has the right attitude and will do everything he can to make the transition problem-free for both of them."
We have built our reputation on our customer-centered approach and after-sales support. Our relationship managers carry out all the procedures such as moving in, transportation, legal needs, making your moving experience a one to cherish.
For real estate, the post sale operation of properties for sale has a very significant importance, which positively affects the interests of the company.
At the same time a real estate after sales assistance means organisational principles that create positive synergies through the happy consumer who recommends the services of the real estate.
On the opposite, inadequate management of the post sale operation of a real estate property would have a detrimental effect and may also result in a substantial loss of potential customers.
An efficient real estate post sale service should be able to direct the consumer when purchasing a property in the event of any incident.
For example, the after sales assistance can inform the consumer what the processes are and how any form of management related to the purchase of property can be solved.
However in order to prevent any misuse of real estate services by any buyer, it is also very important to develop a consistent post sale service policy for real estate assets.
In other words, in the customer service strategy set up by the company, the after sales assistance of real estate should be included and that service should be well-written and emphasised, both for the real estate members and for the customers.
Moreover the existence of a post sale service policy facilitates the growth of a real estate brand. This is the explanation for a successful ad.
If we consider the post sale service an added benefit for the land, in order to get more customers, this should also be marketed on the same grounds.
Obviously, accidents with a real estate consumer may occur in any step of the property buying process. The purchasing method is well known for having bad events and, due to their gravity, they may be separated.
In order to resolve potential accidents that could arise during the purchase process, the real estate agent and the real estate itself must be prepared and ready for the incidents that may inevitably occur when the entire process is almost complete.
Anyway, customers often leave the potential accidents to the real estate bill, but a customer can only allow the incidents if the real estate knows to handle them properly without making too much fuss.
Any real estate consumer needs to be understood by the real estate members and should still be emotionally involved when anything happens. In addition to showing consumer confidence, a property must also demonstrate its constant concern about solving accidents that may arise during and after the sale process.
We should never forget that the process of handling the selling of property is incredibly complicated and can be organised in multiple phases: from the first contact with the real estate consumer to the post sale operation.
The real estate and its agents, like all the members of the company, should not just concentrate on one of the two stages, because they will make a major strategy error and this will have a negative effect on the company both in the short and long term. It is particularly important to note that with the signing of the final deeds, the management of the assets for sale does not end. This is just the beginnings of one of the steps in the chain of selling.
Most of the time, the sale of properties is possible by recommendation from the other customers. It is also understood that some customers are told by their friends to get to the property.
That is why it is important for both real estate agents and their real estate agents to be conscious of the value of efficient customer service. A happy customer is highly likely to recommend the real estate to another person.
The news spreads, and the other person will trust the real estate as well. This is a consideration that could be seen as part of the positive synergy that must be accomplished by real estate in order to improve its competitiveness and highlight its growth in branding.
With regard to the word "incident," there is a significant point to explain that might confuse us a little. An occurrence should not be a concern and it may also be just a customer's inquiry about a subject that is not that relevant. With the aid of some examples of after sales assistance of a real estate, we can explain the specifics and the meaning of the term on the basis of accidents and regular inquiries made to the real estate agent or suggested directly to the real estate:
-Management of records pertaining only to legal aspects, such as the alteration of the holders of the invoices for water and electricity. If the buyers of a property are foreigners and do not know the area, they are most likely not aware of where to go to make the changes.
Most of the customers who buy real estate properties ask for real estate assistance in order to find professionals in their homes to modify things. For instance, for interiors, they would need an architect, an electrician, a plumber or a designer.
Property buyers will also need assistance with the facilities in the town, and those services may be where to buy furniture, the best colleges in the region.
"When property buyers make inquiries such as: "Who do you recommend us...?? It is better to have a list of all the professionals and services in the area previously structured.
The list available to each customer will help them solve inquiries in a simpler way and will also enable the property to better manage its resources and not impact its productivity.
The traditional post sale property management model particularly for any small and medium-sized property, seems to always reflect the figure of the real estate agent, or the figure of the real estate secretary.
Most of the time, being used does not mean that it is the most efficient. On the opposite, this could mess with the efficiency of the real estate agent and grab the attention of the secretary from what she is doing.
Building a new department and assigning a skilled person to those specific subjects is a successful approach for handling post sale accidents of real estate assets. The only factor that may influence the property in the model to be selected is the size and organisational structure of the property.
The assignment of a certain event directly to a certain agency would encourage their resolution and the real estate will better control its representatives at the same time.
The job of a single individual to channel and handle the accidents that arise from the post sale of the properties is very productive for a real estate with a small organisational model (which counts with a small number of people).
This will encourage all the other representatives to do their jobs and not decrease the level of productivity. At the same time, if the property relies on a single individual to handle the incidents, the customer service model would also be more personalised.
There is also a pattern in which the buyer retains the real estate agent as a guide for inquiries, and if the real estate operates with customers from various countries, many languages should be understood by the person assigned to the post sale properties.
In either of the situations, it is critical that the organisational policy be very well connected to it if the real estate creates a department for the after sales assistance of properties or assigns an individual for that purpose.
There are some factors that the real estate should take into consideration: